KEY DUTIES / RESPONSIBILITIES

Transfers and Boat Operations

Every evening checks the schedule for transfers and excursions for the following day. Be familiar with the details regarding the trips including number of guests, their names and any special requirements.

Prepare boat set up, according to the requirements of the trip and the operating procedures. Always make sure there are sufficient cold towels, beverages and seasick bands required for each trip. Additionally, during rainy season, make sure that there are enough raincoats and towels available on board.

Go through the check list with boat captain and make sure that everything on the check list is followed.

Ensure that if you or the Eri Hosts miss a meal while on a trip, coordinate with Chief Captain, and ensure that the food is prepared for them from the resort.

Ensure that the boat is clean, set-up and waiting on the guest jetty, 30 minutes prior to each trip. All Eri Hosts must follow the Resort grooming and uniform standards.

Make sure all trips are as comfortable as possible for all guests, whilst ensuring their safety and catering to their needs.

Assist the guest at all the time during the trip and pay special attention to the inclement weather.

Boat Maintenance & Safety

Always follow the maritime law, rules and regulations as set forth by the Ministry of Transport & Communication of the Republic of Maldives.

Ensure that the Seaworthy certificate is on board and ensure all its requirements are met.

Always carry your Captain’s License with you on all trips.

Clean the boat and equipment within according to the cleaning schedule. Ensure that the boat is always in good working condition and report any maintenance issues immediately. Follow up maintenance issues with Chief Captain until they are resolved.

Carry out all the maintenance work of the boat or its engine with engineering department delegates and update Chief Captain until it is resolved.

Maintain and at times, build anchor points and nautical navigation lights.

Always be responsible and take precautionary measures to avoid any risky incidents. For example, ensure there are no petrol leakages that life jackets are available, that fire extinguishers are in working condition etc.

In case of inclement weather, ascertain whether trips can be made and advise Chief Captain.

Carry onboard the Boat Mobile phone (if any) at all times when you are on duty. Ensure that it is fully charged before each trip. Ensure that onboard radio set is in working condition.

At all times keep in mind guest and your safety first and drive the boats accordingly.

Communication

Communicate between Airport team and the reception to co-ordinate arrival and departure times, and any other guest issues and requests faced during the trip.

Communicate regularly and as required any issues with boats or guests to the chief captain.

Handle guest queries in a timely and efficient manner and provide any information sought by the guest.

Resolve guest issues to the guest’s satisfaction within your level of authority. Write incident reports regarding any incidents during the trip.

Get feedback from guests during the trips and inform the department to ensure proper follow-up and actions are taken place.

Report any crew disciplinary issues to Chief Captain.

Team & Development

Attend training programs as designated by the resort.

Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to acquire new skills or knowledge in order to improve your personal performance, and ultimately the guest service.

Maintain a high level of team spirit by developing excellent relationships with the team and colleagues from other departments and support them in the pursuit of departmental and resort goals.

Always have a positive attitude and take initiative to resolve issues.

General

Be familiar with the Transport Department, Front Office and Resort Standard Operating Procedures and ensure that they are followed.

Contribute ideas and suggestions to enhance the procedures in the Resort.

Actively promote the services and facilities of Eri Maldives to guests and other stakeholders of the Resort.

Keep updated on changes to other areas of resort product and share such information with your team and department on an ongoing basis.

Maintain excellent grooming and hygiene and ensure all grooming standards are met in relation to personal grooming and uniform presentation.

Comply with Resort Safety & Environment policies, initiatives and legislation.

Abide by all Workplace Health, Safety and Hygiene regulations at all times.

Abide by the guidelines set out in the Eri Host Handbook.

Carry out any other duties as directed by the department or Resort Management.