KEY RESPONSIBILITY:

Service

• To be fully familiar with the Service Standards and to follow these standards of service as they apply to our F&B Department.
• Follows Standards Operating Procedures at any time, in the outlet.
• Follows the established service sequence.
• Ensures that side stations are properly set up and maintained in a clean and orderly fashion.
• Completes all side work and duties assigned.
• Completes opening and closing procedures as assigned.
• Daily check to ensure that the back and side stations are properly set up and maintained in a clean and orderly fashion.
• To provide courteous and professional service at all times.
• To have a complete understanding of the Resort’s team member’s handbook and to adhere to the rules and regulations of the Resort.
• To maintain a high standard of personal appearance and hygiene at all times by adhering to the Grooming Policy.
• Carry out any requests by management in conjunction with work.
• Takes direction from Management regarding operational issues.
• To maintain a high customer guest service focus.
• To always provide customers with an enjoyable and memorable experience
• Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the property.
• Maintains a high customer service focus through a “Can Do” & flexible attitude.
• Cultivates guest relations and rapport.